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Frequently Asked Questions

I have a dial tone on at least one of my telephones but not all of them
Chances are the service outage you're experiencing is due to telephone-related equipment failure in your home.                   

I hear a dial tone now that I moved the phone.               

If you hear dial tone after moving the phone, it means your phone is not the problem. The problem is most likely in your jack or wiring to the jack. You may repair it yourself, or contact us at 877-4-LANTEX (877-452-6839)

I still do not hear a dial tone.                       

If you still do not hear a dial tone after moving the phone, the problem is most likely in the telephone device you unplugged. It will need to be repaired or replaced.    

I have a dial tone but I also have noise or static.

 If you continue to hear noise or static throughout the process outlined above, there’s a good possibility the service problem is associated with your inside wiring or jacks. If you have a maintenance plan, there would be no charge for the tech to visit your home and replace jacks or repair normal ware on inside wiring.          

I can't make Long Distance telephone calls
To verify your existing Long Distance carrier, please call 1-700-555-4141 from the line where the trouble occurs or call your chosen long distance carrier for additional assistance


Panasonic KXTD - TDA Time Change Instructions

Changing the Time Setting on the Phone System:

1. From extension 101, press the PROGRAM key.
2. Then, using the number pad, dial *#1234 (Display shows SYS-PRG #).
3. Using the number pad 000.(Display: 000 DATE / TIME)
4. Press the SP-PHONE key (Display example:’93 Jan. 1 FRI).
5. Press the SP-PHONE key again (Display example: 12:00 PM 24).
6. Enter the new hour using the number pad.
7. If you need to adjust the minutes press the FWD/DND key.
8. Enter the new minutes using the number pad.
9. If you need to adjust the AM/PM press the FWD/DND key.
10. Press the AUTO ANSWER/MUTE key to select AM or PM.
11. When finished entering the new time press the AUTO DIAL/STORE key.
12. Press the HOLD key.
13. Press the PROGRAM key to exit programming.

Changing the Time Setting on the Voice Mail System:

1. From extension 101, press the INTERCOM key.
2. Dial 165.
3. Dial # 6.
4. Dial * 998.
5. Press 4 to set the clock.
6. Press 1 to change the time.
7. Enter new time in the following format 08:30.
8. After you enter the new time press the pound sign.
9. Then enter 1 for AM or 2 for PM.
10. The system plays the new time from here you can hang up.

 How to Change Your Partner ACS Phone System Clock

  Instructions
How do I program System Time?

To program the System Time on Basic Partner Release 4.1:

This System Programming procedure sets the time that appears on system display phones.

Enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. For example, to set the time to 9:00 a.m., enter 0900. For 4:45 p.m., enter 1645.

The time appears on system display phones as a.m. or p.m. (not in 24-hour notation).

To change the System Time using a display phone at extension 10 or 11:

Press Feature 00. Press System Program (Left Intercom button). Press System Program (Left Intercom button). Press # 103. Enter the time in 24-hour notation. For example, to set the time to 2:15p.m., press 1415. A display similar to the following appears:

System Time Data 1415 Note: The time will appear on system display phones as 2:15p.

Select another procedure or press Feature 00 to exit programming mode.